Network Password FAQs

How do I change my network password or choose a new one?

Choosing a new password

Your new password will need to be at least nine characters long (with a maximum length of fourteen characters) and should be an apparently random string of characters. It must include at least one digit, and a mixture of upper and lower case letters. Please note that all Cardiff University systems recognise case sensitivity in passwords.

You will not be able to use previous passwords.

Please see our How to set a good password page for further advice, or use the password strength testing tool to check the strength of your password.

To change your password

(For security reasons none of the passwords you are prompted for will be displayed on your screen)

You may change your own password by using the Password Management option on the Cardiff Portal home page.

N.B. We recommend filling out your security questions on the Password Management Page as having these in place will allow you to retrieve your password should you forget it.

I’ve forgotten my network password, how can I get it reset?

Call into your library on the Cathays or Heath Park Campus, with your University identity card as identification.

Contact the Information Services IT Service Desk (x74487)

If you are based at an external site, you will need to contact your  Local Computing Representative who will contact insrvConnect and confirm your ID on your behalf.